All of my items are designed, made, packaged and shipped by myself after you have placed your order. I strive to dispatch all items within 5 days of orders being placed but this may increase during busier periods.

All items are shipped using Evri.

If you require an item faster, please get in touch. I will always do my best to meet your requirements.

I strive to ensure that every customer is happy with their purchase. If you are disappointed with the item that you have received, please get in touch via fredandpearlgifts@hotmail.com and I will do my best to make it right.

As the majority of my items are personalised or custom designs, I do not accept returns unless the item is faulty or damaged.

If you have received a damaged or faulty item, please get in touch within 30 days of receiving your order. If a repair is not possible, you will be offered the option of an exchange or refund and these would be honoured within two weeks of your complaint. In some cases I may be able to offer you a discount to keep the item if it's something purely cosmetic that you'd be happier to keep for a partial refund.

Effective Date: August 2026

At Fred and Pearl, we respect your privacy and are committed to protecting your personal information in accordance with UK data protection laws.

Information We Collect

We may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely by our payment providers)
• Order history
• Website usage data, including cookies and IP address

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Improve our website and services
• Prevent fraud
• Meet our legal obligations
• Send marketing emails and SMS messages if you have opted in

Email & SMS Marketing

If you choose to receive marketing from us, we may send you updates, promotions, and special offers by email or SMS.

You can unsubscribe from emails using the unsubscribe link or stop SMS messages by replying STOP at any time.

Sharing Your Information

We only share your information with trusted service providers, such as payment processors, delivery companies, website hosts, and email/SMS providers, where necessary to operate our business or comply with the law.

Cookies

We use cookies to improve your browsing experience, remember your preferences, analyse website traffic, and support our marketing. You can manage cookies through your browser settings.

Your Rights

You have the right to access, correct, or request deletion of your personal information, withdraw your marketing consent, and lodge a complaint with the UK Information Commissioner's Office (ICO).

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

fredandpearlgifts@hotmail.com