Refund policy

I strive to ensure that every customer is happy with their purchase. If you are disappointed with the item that you have received, please get in touch via fredandpearlgifts@hotmail.com and I will do my best to make it right.

As the majority of my items are personalised or custom designs, I do not accept returns unless the item is faulty or damaged.

If you have received a damaged or faulty item, please get in touch within 30 days of receiving your order. If a repair is not possible, you will be offered the option of an exchange or refund and these would be honoured within two weeks of your complaint. In some cases I may be able to offer you a discount to keep the item if it's something purely cosmetic that you'd be happier to keep for a partial refund.